PAIA manual
LAST UPDATED: 23 OCTOBER 2026
Manual prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA") and the regulations under it, and in line with the Protection of Personal Information Act 4 of 2013 ("POPIA").
- Company and contact details
- The Information Regulator's guide
- Records available without a request
- Records held under other laws
- Categories of records held
- How to request access
- Fees
- Grounds for refusal
- Processing of personal information
- Availability of this manual
1. Company and contact details
| Name | Metalcast Foundry (Pty) Ltd |
|---|---|
| Physical address | Coega SEZ, Zone 5, Gqeberha, Eastern Cape, South Africa |
| Head of the body / Information Officer | The Chief Executive Officer, as head of the company |
| Telephone | 041 517 2400 · 041 003 3400 |
| info@metalcastfoundry.com |
2. The Information Regulator's guide
The Information Regulator has published a guide (section 10 of PAIA) explaining how to use PAIA and POPIA. It is available on the Regulator's website and from our Information Officer on request. Contact details: the Information Regulator (South Africa), Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 · enquiries@inforegulator.org.za · POPIA complaints: POPIAComplaints@inforegulator.org.za · PAIA complaints: PAIAComplaints@inforegulator.org.za · 010 023 5200 · inforegulator.org.za.
3. Records available without a request
The following are available without a formal PAIA request: information published on this website, including our privacy policy, terms of use, company information and this manual; and product and company brochures or fact sheets we publish.
4. Records held under other laws
We hold records as required by legislation, including (where applicable): the Companies Act 71 of 2008; Income Tax Act 58 of 1962; Value-Added Tax Act 89 of 1991; Tax Administration Act 28 of 2011; Labour Relations Act 66 of 1995; Basic Conditions of Employment Act 75 of 1997; Employment Equity Act 55 of 1998; Skills Development Act 97 of 1998; Unemployment Insurance Act 63 of 2001; Compensation for Occupational Injuries and Diseases Act 130 of 1993; Occupational Health and Safety Act 85 of 1993; Broad-Based Black Economic Empowerment Act 53 of 2003; National Environmental Management Act 107 of 1998 and the National Environmental Management: Waste Act 59 of 2008; Second-Hand Goods Act 6 of 2009; Electronic Communications and Transactions Act 25 of 2002; Special Economic Zones Act 16 of 2014; and POPIA.
5. Categories of records held
| Company secretarial | Incorporation documents, memorandum of incorporation, share register, minutes and resolutions, CIPC filings |
|---|---|
| Finance and tax | Financial statements, accounting records, tax and VAT records, banking records |
| Human resources | Employment contracts, personnel records, payroll, employment equity and skills development records |
| Operations and quality | Production, quality-control and test records, mill certificates, metal purchase records |
| Health, safety and environment | Safety files, incident registers, environmental permits and monitoring records |
| Customers, suppliers and investors | Contracts, quotes, orders, correspondence, offtake and investor communications |
| Property and SEZ | Lease or land agreements, SEZ operator agreements and permits |
| IT and website | Website enquiries, system and server logs |
6. How to request access
- Complete the prescribed request form (Form 2 under the PAIA regulations), available from the Information Regulator's website or our Information Officer.
- Send it to the Information Officer by email or by hand to the address above, with proof of identity and, if applicable, proof of authority to act for someone else.
- Give enough detail to identify the record and the right you are exercising or protecting, and say how you want to receive the information.
- We will respond within 30 days, which may be extended once by up to 30 days as PAIA allows.
If your request is refused, you may apply to court or lodge a complaint with the Information Regulator (PAIAComplaints@inforegulator.org.za).
7. Fees
A request fee and access fees may be payable as prescribed in the PAIA regulations. No request fee applies to a request for your own personal information. We will tell you of any fee before processing your request.
8. Grounds for refusal
We may refuse access on the grounds set out in Chapter 4 of Part 3 of PAIA, including to protect the privacy of third parties, commercial information of third parties or of Metalcast, confidential information, the safety of individuals and property, legally privileged records, and research information.
9. Processing of personal information
| Purpose | Running our business: dealing with enquiries, customers, suppliers and investors; employing staff; meeting legal, tax and safety obligations; securing our premises and systems. |
|---|---|
| Data subjects and information | Customers and prospects (contact and company details); suppliers of recyclable metal (contact, banking and identity details as required by the Second-Hand Goods Act); employees and applicants (identity, contact, employment, banking and tax details); investors (contact and investment details); website visitors (enquiry and technical data). |
| Recipients | Service providers (hosting, IT, payroll, accounting), professional advisers, banks, regulators and authorities as required by law. |
| Cross-border transfers | Only where POPIA section 72 is complied with, e.g. cloud service providers. |
| Security measures | Access controls, encryption in transit, password and device policies, backups, staff confidentiality undertakings and supplier agreements. |
10. Availability of this manual
This manual is available on our website and at our offices for inspection free of charge. Copies are available from the Information Officer and may be provided to the Information Regulator on request.