Privacy policy
LAST UPDATED: 23 OCTOBER 2026
Metalcast Foundry (Pty) Ltd ("Metalcast", "we", "us") respects your privacy. This policy explains how we process personal information collected through this website and in related communications, as required by the Protection of Personal Information Act 4 of 2013 ("POPIA").
1. Who we are
| Responsible party | Metalcast Foundry (Pty) Ltd |
|---|---|
| Address | Coega SEZ, Zone 5, Gqeberha, Eastern Cape, South Africa |
| Information Officer | The Chief Executive Officer, as head of the company info@metalcastfoundry.com 041 517 2400 · 041 003 3400 |
2. What we collect
- Enquiry details you give us through the contact form, email, phone or WhatsApp: your name, company, email address, phone number, enquiry type, product and volume interests, and the content of your message.
- Technical information: our hosting provider automatically records basic server logs (such as IP address, browser type and pages requested) for security and to keep the site running.
We do not ask for special personal information (such as health, religious or biometric information) or information about children, and we ask that you do not send it to us.
3. Why we use it
- To respond to your enquiry and send quotes or technical data sheets you requested.
- To follow up on and manage a potential or existing business relationship with you or your organisation.
- To keep the website secure and working properly.
- To comply with our legal obligations.
We process your information on the basis of your consent, to take steps you have requested before entering into a contract, to protect our legitimate interests (or yours), or to comply with the law (POPIA section 11). We will not use your information for direct marketing unless you have opted in, and you can opt out at any time.
4. Who we share it with
We do not sell personal information. We share it only with:
- service providers who help us run the website and handle enquiries, such as our website hosting provider and our email and form-handling service providers, under appropriate confidentiality and security obligations;
- our professional advisers (such as lawyers and auditors), where needed;
- authorities, where the law requires it.
5. Transfers outside South Africa
Some of our service providers may store information on servers outside South Africa. Where this happens, we make sure the recipient is subject to laws, binding rules or an agreement that gives an adequate level of protection, as required by POPIA section 72.
6. How long we keep it
We keep enquiry information only as long as needed to deal with your enquiry and any resulting business relationship, and for up to 24 months after our last contact with you, unless the law requires us to keep it longer. We then delete or de-identify it.
7. How we protect it
We use reasonable technical and organisational measures to protect personal information against loss, damage, and unauthorised access or use, including encrypted (HTTPS) connections, access controls and reputable service providers. If we believe a security compromise has occurred, we will notify the Information Regulator and affected people as POPIA requires.
8. Cookies
This website does not currently use cookies for analytics or advertising. Embedded content, such as the Google Maps map on our contact page, may set its own cookies; see Google's privacy policy. If we add analytics in future, we will update this section and ask for your consent where required.
9. Your rights
Under POPIA you may:
- ask whether we hold personal information about you and request a copy (see our PAIA manual);
- ask us to correct, update or delete your information;
- object to processing, or withdraw your consent at any time;
- opt out of direct marketing;
- lodge a complaint with the Information Regulator (South Africa), Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 · enquiries@inforegulator.org.za · POPIA complaints: POPIAComplaints@inforegulator.org.za · PAIA complaints: PAIAComplaints@inforegulator.org.za · 010 023 5200 · inforegulator.org.za.
To exercise these rights, contact our Information Officer using the details above.
10. Changes
We may update this policy from time to time. The "last updated" date shows the current version.